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Leveraging the increased use of smartphones in Cambodia, The Asia Foundation is implementing the VXW Award project aimed at preventing violence against women and girls through innovations in mobile technology. In partnership with the Foundation and Golden Gekko (GG), the United Kingdom's Department for International Development-funded VXW Award joins VAW activists with ICT experts to utilize the power of mobile applications to help change the pattern of abuse and provide a more innovative way to mitigate, protect, or respond to address one of the country's, if not the world's, most pressing challenges.
To date, the Foundation has supported the development of three apps and two prototypes following the human centered design (HCD) process. The HCD approach centers on solutions being developed by the experts, or those we are designing solutions for themselves. The theory of change assumes that if VAW activists drive the design process, then more appropriate mobile apps will be designed, leading to increased scalability of the resulting technology. Additionally, if vulnerable women and girls have access to such apps to address VAW, then the technology will be used to strengthen informal and formal networks to improve security and justice responses to address VAW.
Statement of Work
To refine the HCD process for the development of EVAW-focused apps and promote its replication, the Foundation is seeking a qualified candidate for the position of Learning Consultant to gather lessons learned from both rounds of the project to document in a Learning Product.
The product will analyze the experience of key stakeholders involved in both rounds of the HCD process. The paper will examine the strength and weaknesses of the HCD approach for each EVAW activist involved, identifying where the HCD process could be improved to better meet the objectives of the EVAW activists. The paper will capture lessons learned in a format that will be accessible to development practitioners. The paper will explore the cost/benefits of the HCD approach against other top-down approaches. Since there are no other known applications of design processes for mobile technology to end violence against women in Cambodia, the paper will use comparisons to the standard HCD process used for the project to other design processes in the generic application of those processes (e.g. for example "mobile tech for development"), rather than in the specific application of EVAW. Lessons learned will feed into the Refined Human Centered Design (RHCD) Toolkit.
Proposed Learning Product Outline
I. Introduction and overview
i. Context: VAW and Mobile Technology in Cambodia
This section provides an overview of the VXW Award, current state of VAW in Cambodia, how mobile technology is currently being used to address VAW, and describes the scope of other mobile tech projects in Cambodia. This section provides elaboration of the assumptions underpinning how VAW can be addressed through mobile technology.
ii. The Human Centered Design Process
This section describes the theory, methodology, and practice behind human centered design. Comparison will be drawn between the HCD process and design approaches that do not engage the stakeholder as the driver of the design, and thus innovation.
iii. Theory of Change
This section will elaborate on the theory of change regarding the application of the HCD process to ending violence against women (in Cambodia). Discussed here is the theory of change behind other design processes that are commonly used for creating mobile technology for development. The underlying assumption behind the HCD process (compared to other design processes) is that it requires greater upfront investment to have the end user drive the design process, however the HCD process produces greater utility in the final product for the end users. In other words, a unique requirement for HCD is that the end user maintains "ownership" of both the process and the product.
This section describes the research process used for reviewing documentation, conducting interviews with principle stakeholders (i.e. activists, facilitators, developers, and activists' networks), and analyzing the results. The analytical framework will use a process map or a representation of the stakeholders' perceptions of the process, where such views either converge or diverge from the HCD process at each step. Each stakeholder's experience of each step is understood to change their perceptions of the next step.
This section will provide an analysis of the results of the documentation review, stakeholder interviews, and process mapping. The analysis will explore in detail the degree to which the end users (or other stakeholders) had "ownership" at each step of the process as they perceived it, and to what degree "ownership" correlates with utility of the final product (i.e. app). The researcher team will seek feedback from the stakeholders regarding the HCD process to seek ideas for improving the process to better meet the objectives of the end users.
This section will compile the lessons learned from activists, facilitators, developers, and activists' networks in order to inform the future use of HCD for developing mobile technology for EVAW.
Main Responsibilities and Deliverables
- Conduct interviews and fact-finding research to gather and document learning from the project, with support from a national researcher;
- Develop map of the process from the first and second round;
- Select case studies, quotes, tips on useful tools, diagrams, hyperlinks, and photos to include in the Learning Product;
- Work with international consultant to feed key findings into the RHCD Toolkit;
- Produce 20-page Learning Product and short 4-page brief summarizing key findings.
The consultancy will be for a period of approximately 45 working days between October and December 2015.
Advanced university degree in social sciences.
- Demonstrated experience in the field of evaluation of development projects, gathering and documenting learning;
- Expertise in the field of technology for development projects, and violence against women interventions;
- Experience working with and maintaining good relations with international, national and local counterparts and beneficiaries;
- Excellent writing and communications skills, and the ability to document clearly and succinctly for internal and external audiences;
- Fluency in English required.
To apply for this consultancy, please send the following documents to Ms. Setha Rath at firstname.lastname@example.org:
- A CV/resume
- A concise cover letter explaining why the applicant is qualified for the job, including a proposed per diem consultant fee
- Example of a similar learning product produced
Application should be submitted by October 22, 2015 with the subject line: "Learning Consultant."
The Asia Foundation is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. Only short-listed candidates will be contacted.